Sea To Sea Aquaculture Inc. is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and retain information obtained through our website, mobile applications, in-person interactions, and any other services we provide.
By accessing or using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of our services.
Scope: This policy applies to all personal data processed by Sea To Sea Aquaculture Inc., including information collected from customers, suppliers, website visitors, and job applicants.
2. Information We Collect
2.1 Personal Identification Information
We may collect the following categories of personal information when you interact with us:
Full name, company name, and job title
Email address, postal address, and phone number
Billing and payment information, including credit card details processed through secure third-party payment gateways
Government-issued identification where required for regulatory compliance
2.2 Business and Transactional Information
Purchase history, order details, and delivery preferences
Inquiry records, support tickets, and correspondence history
Contractual details and service agreements
2.3 Technical and Usage Data
IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, referral URLs, and navigation patterns
Geolocation data derived from your IP address at a city or regional level
3. How We Collect Information
We gather information through the following channels:
Direct Interactions: When you fill out forms on our website, contact us via email or phone, subscribe to newsletters, place orders, or provide information during face-to-face meetings at our facilities.
Automated Technologies: As you navigate our website, we use cookies, server logs, web beacons, and similar technologies to collect technical data automatically.
Third-Party Sources: We may receive information from business partners, credit reference agencies, shipping carriers, and publicly available databases for verification, fraud prevention, or to supplement our records.
Surveys and Feedback: Information you voluntarily provide when participating in customer satisfaction surveys, product reviews, or market research activities conducted by or on behalf of Sea To Sea Aquaculture Inc.
4. Use of Information
Sea To Sea Aquaculture Inc. uses collected information for the following purposes:
To process and fulfill your orders, including delivery coordination and payment processing
To provide customer support, respond to inquiries, and resolve disputes
To send administrative communications, such as order confirmations, invoice notifications, and policy updates
To improve our products, services, and website experience through analytics and user behavior analysis
To comply with legal obligations, regulatory requirements, and industry standards applicable to aquaculture operations
To detect, prevent, and address fraud, unauthorized access, and other illegal activities
To send marketing communications about our products, promotions, and events, subject to your consent where required by law
To manage and administer employment applications, contractor engagements, and supplier relationships
5. Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:
Service Providers: With trusted vendors who perform services on our behalf, including payment processors, shipping carriers, cloud hosting providers, email delivery services, and IT support. These providers are contractually bound to protect your data and use it only for the specified purposes.
Legal Compliance: When required to do so by law, court order, subpoena, or governmental authority, including to meet national security or law enforcement requirements.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, provided the receiving party agrees to respect your personal information consistent with this policy.
Protection of Rights: To protect the rights, property, or safety of Sea To Sea Aquaculture Inc., our customers, employees, or the public.
With Your Consent: We may share your information for any other purpose with your explicit consent or at your direction.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.
6.1 Types of Cookies We Use
Essential Cookies: Necessary for the operation of our website. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies: Help us understand how visitors interact with our site by collecting and reporting information anonymously. We use this data to improve usability and content.
Functional Cookies: Enable enhanced functionality and personalization, such as remembering your language preferences or login details.
Marketing Cookies: Used to deliver advertisements relevant to your interests and measure campaign effectiveness.
6.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, delete existing cookies, or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain features on our website.
7. Data Storage and Security
Sea To Sea Aquaculture Inc. implements appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
7.1 Security Measures
Encryption of data in transit using TLS (Transport Layer Security) protocols
Encryption of sensitive data at rest using industry-standard algorithms
Firewalls, intrusion detection systems, and regular vulnerability assessments
Access controls limiting data access to authorized personnel on a need-to-know basis
Regular security training for employees handling personal data
Secure backup and disaster recovery procedures
7.2 Data Breach Response
In the event of a data breach involving your personal information, we will notify affected individuals and relevant authorities as required by applicable law without undue delay. Our incident response plan includes investigation, containment, remediation, and post-incident review.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
8.1 Retention Criteria
Transactional records are retained for a minimum of seven years to comply with tax and commercial regulations
Customer account information is retained for the duration of the business relationship plus two years after the last activity
Marketing consent records are retained indefinitely unless consent is withdrawn
Technical logs and analytics data are retained for a maximum of 26 months
Job application materials are retained for up to 12 months after the conclusion of the recruitment process
When information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right of Access: Request a copy of the personal data we hold about you and information about how it is processed.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data under certain circumstances, also known as the right to be forgotten.
Right to Restrict Processing: Request limitation on how we process your data in specific situations.
Right to Data Portability: Request transfer of your data to you or a third party in a structured, commonly used, machine-readable format.
Right to Object: Object to processing of your personal data for direct marketing or where we rely on legitimate interests.
Right to Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in Section 19. We will respond to your request within 30 calendar days. We may need to verify your identity before processing your request.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. Upon verification, we will take steps to promptly delete such information from our systems.
If we become aware that we have inadvertently collected personal data from a child under 16 without verified parental consent, we will delete that information as quickly as reasonably possible.
11. Third-Party Services
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of every third-party service you interact with.
11.1 Social Media Features
Our website may include social media features, such as share buttons or embedded content. These features may collect your IP address, record which page you are visiting, and set cookies to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.
12. International Data Transfers
Sea To Sea Aquaculture Inc. is based in Canada and primarily processes data within North America. However, we may transfer your personal information to service providers located in other countries for processing. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
Standard contractual clauses approved by relevant data protection authorities
Verification that the recipient country provides an adequate level of data protection as determined by Canadian privacy regulators
Binding corporate rules for intra-group transfers where applicable
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
13. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Contractual Necessity: Processing is required to fulfill a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate business interests or those of a third party, provided your rights and interests do not override those interests.
Legal Obligation: Processing is necessary to comply with applicable laws, regulations, and court orders.
Consent: You have given clear consent for us to process your personal data for a specific purpose.
Vital Interests: Processing is necessary to protect your vital interests or those of another person.
14. Do Not Track Signals
Do Not Track (DNT) is a browser setting that signals to websites that you do not wish to have your online activity tracked. Currently, there is no universally accepted standard for how to respond to DNT signals. Our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted in the future that we must follow, we will update this policy accordingly and inform you of any changes.
15. California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. Although Sea To Sea Aquaculture Inc. is based in Canada, we extend the following rights to California residents where applicable:
The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of personal information
The right to opt-out of the sale or sharing of personal information
The right to correct inaccurate personal information
The right to limit use and disclosure of sensitive personal information
The right to non-discrimination for exercising any of these rights
We do not sell personal information as defined under the CCPA. To exercise your California privacy rights, please contact us using the details provided in Section 19. We will respond within 45 calendar days as permitted by California law.
16. GDPR Compliance
For individuals located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Sea To Sea Aquaculture Inc. processes personal data in compliance with the General Data Protection Regulation (GDPR) and the UK GDPR, as applicable.
16.1 Data Controller
Sea To Sea Aquaculture Inc. acts as the data controller for personal information collected through our services. Our contact details are provided in Section 19.
16.2 Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where the alleged infringement occurred. In Canada, you may also contact the Office of the Privacy Commissioner of Canada.
16.3 International Data Transfers Under GDPR
When transferring personal data from the EEA, UK, or Switzerland to Canada, we rely on the adequacy decisions granted by the European Commission and the UK government recognizing Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) as providing an adequate level of protection for personal data.
17. Policy Updates
Sea To Sea Aquaculture Inc. reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:
Post the updated policy on this page with a revised effective date
Display a prominent notice on our website for at least 30 days following the change
Notify registered users via email if the changes significantly affect their rights or how their data is handled
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
18. Governing Law
This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any legal action or proceeding relating to this Privacy Policy shall be brought exclusively in the courts of Ontario, Canada. You agree to submit to the personal jurisdiction of those courts for the purpose of litigating all such claims.
This policy is designed to comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy statutes.
19. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
We are committed to responding to all privacy-related inquiries within a reasonable timeframe. If you are not satisfied with our response, you may escalate your concern to the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.